3 STEP RETURNS PROCESS

  1. Complete the returns forms detailing your email address, order number, item returned and reason for return.
  2. If your order didn’t come with a returns form please find the link to download our returns form here: DOWNLOAD FORM
  3. Upon receiving your returned package we will action your requested refund or exchange. You will receive either a dispatch confirmation or refund confirmation by email.

RETURN POLICY
If you are not fully happy with the goods you have received, you can return them
to us within 28 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will
not include the cost of the original postage and packaging. We are not able to
refund or exchange items that appear to have been worn, washed, or are not in
original condition.

– Please ensure you enclose a completed returns form with your order (if you do not have one, you can download a returns form here).
– Ensure your return is well packaged, and meets all the conditions outlined at the
bottom of this page.
– Returns should be shipped with a service that provides a tracking number and insurance as we are not
responsible for delayed or lost packages. Please use ROYAL MAIL to do so.

– Please make sure that your return has all the relevant information needed, such as your Order number, Name, and the reason for your return.

– Enclose the completed Returns form with your goods, and return to the following address:

London GB

81 Palmerston Crescent

N13 4NG